Privacy Policy
Last updated July 13, 2026
This page describes how Automated Software Inc., which operates Metric, handles personal information, with specific detail on our SMS text-messaging assistant. Our complete Privacy Notice is linked at the bottom of this page and forms part of this policy.
SMS and text messaging
Metric offers an SMS-based maintenance assistant. A customer organization may be issued a dedicated phone number that its maintenance technicians can text to ask questions about their equipment. You opt in by texting that number. We do not send text messages to anyone who has not messaged us first, and we do not send marketing or promotional text messages of any kind.
When you text one of our numbers, we collect your mobile phone number, the content of your messages, including any photos, videos, or voice messages you send, and the timestamps of those messages. We use this information to answer your question, to display the conversation to your organization inside the Metric application, and to operate and improve the service. Voice messages are transcribed to text so the assistant can read them.
We use Twilio to send and receive text messages, and Deepgram and Google Cloud AI to transcribe and process message content on our behalf. These providers act as our service providers and may process message content only to perform those services for us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For the avoidance of doubt, this section governs mobile telephone numbers and text messaging data, and supersedes any more general statement elsewhere in our Privacy Notice. We do not acquire mobile telephone numbers from data providers, marketing partners, or affiliate programs for advertising or promotional purposes, and we do not use mobile telephone numbers for targeted advertising or event promotion.
How to stop receiving messages
You can stop receiving messages at any time by replying STOP to any message from us. You will receive one confirmation message and then no further messages. Reply HELP to any message from us for help, or email support@usemetric.ai. Message and data rates may apply, and mobile carriers are not liable for delayed or undelivered messages.
Our full messaging terms
The complete Privacy Notice
Contact
Automated Software Inc., support@usemetric.ai