Metric SMS Terms
Last updated July 13, 2026
These SMS Terms govern the Metric text-messaging service operated by Automated Software Inc. They supplement, and do not replace, our Terms of Service.
How technicians get the number
Metric numbers are private to each customer organization and are never published. Each organization receives its own dedicated number and shares it only with its own maintenance technicians - in onboarding materials and on signage posted on or near the equipment. Below is a sample of the notice technicians receive alongside their organization’s number.
SAMPLE
Need help with this machine?
Text (555) 012-3456
Placeholder - each organization receives its own dedicated Metric number.
By texting, you agree to receive automated text replies from Metric by Automated Software Inc. Message frequency varies. Message & data rates may apply. Reply STOP to opt out. Reply HELP for help.
Program description
Metric provides an SMS-based industrial maintenance assistant. Each customer organization is issued a dedicated phone number. Maintenance technicians at that organization text the number with questions about their equipment, such as faults, error codes, and part replacement, and Metric replies with troubleshooting guidance and diagrams drawn from the equipment manuals. Replies may include images (MMS). You may send text, photos, videos, and voice messages. Voice messages are transcribed to text.
How you opt in
You opt in by texting our number. We do not send text messages to any phone number that has not messaged us first, and we never send marketing or promotional text messages. Your organization shares its dedicated number with its technicians internally - in onboarding materials and on equipment signage, as shown in the sample notice above.
Message frequency
Message frequency varies. We reply to the messages you send us, and a single answer may arrive as more than one message.
Cost
Message and data rates may apply. Metric does not charge you for text messages, but your mobile carrier may.
To opt out
Reply STOP to any message from us at any time. You will receive one confirmation message and then no further messages.
For help
Reply HELP to any message from us, or email support@usemetric.ai.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
Information you send us by text message is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Contact
Automated Software Inc., support@usemetric.ai